• I need help with Mémoires, Video Mémoires, I Write Like, or Calcish.
• I lost registration code.
• Something else?

Order issues

We're sorry that there are issues with your order. But don't worry, we will resolve them as quickly as possible! Here's what you should do:

• If you ordered a program from our website, but didn't receive your registration code, please first try lost registration code recovery. If it didn't work, contact us.
• If you have issues with your payment when you ordered from our website, please contact our payment processor FastSpring.
• If you ordered from Mac App Store and have issues with your order (but not the program itself), please contact Apple.
• In all other cases, please contact us directly. Don't forget to specify your order number (if you have it) and your full name.